Management Resilience: Thriving Amidst Chaos
Course Abstract
Maintain sales and manage costs by not overreacting in critical situations. This course will help prepare managers for a higher degree of leadership commonly found in top managers by teaching them strategies for success and especially how to turn a bad situation into a win.
  • Learn to measure the emotion of a situation
  • Get tips for maintaining self-control in crisis situations
  • Review how to appraise the timeliness of a decision
  • Evaluate the mindset of parties involved in a crisis situation
  • Identify the four core abilities of Emotional Intelligence
  • Discover how to determine the critical nature of a situation and whether you can handle the situation or should get help
  • Understand the importance of following up after a crisis has been resolved
  • Explore the value of being familiar with and following company procedures and policies on handling crisis situations
  • Managers
  • 35-45 minutes
  • Demonstrations
  • English narration
  • Onscreen text
  • Flash player required
  • Manager Development

Don’t just survive, but thrive and maintain control in critical situations