Setting the Stage for Hospitality
Course Abstract
Ensuring the proper setting for great hospitality is the first step in providing outstanding service to your guests. In this course managers will learn the importance of building guest relationships to the bottom line and the value of creating an emotional connection with each individual. With a focus on increasing return visits one customer at a time, this course sets the stage for higher sales and prepares your team to deliver.
Watch a 1-minute video sample of a game in this course that illustrates the difference between technical service and building relationships.
  • The impact of return visits on gross sales and profit
  • Testimonials from other managers sharing their successes
  • An activity that illustrates the difference between technical service execution and building relationships
  • The importance of whole team involvement in providing exceptional service
  • An interactive store map that allows exploration of tips for setting the stage for guest hospitality
  • How to create personalized experiences that build long-lasting connections
  • Assistant Managers
  • General Managers
  • 10 minutes
  • Interactive store map
  • Best practice advice
  • English narration
  • Onscreen text option
  • Mobile-ready
  • Leader Development

Set the stage for higher sales