Managing Your Emotions
Course Abstract
Improve your work environment and reduce team member attrition by teaching your managers to stay in charge of their emotions instead of being emotionally charged. This course will educate managers on the importance of keeping their emotions in check throughout each shift so they are able to provide steady leadership to their team and portray confidence to their guests.
Watch a 45-second video sample demonstrating the importance of body language through an interactive body language simulator.
  • How emotionally charged words and phrases can negatively impact productivity and how to avoid them
  • Activity in which learners practice identifying the emotionally charged phrases in an exchange between a manager and team member
  • The importance of paying attention to body language when dealing with stressful situations
  • Body language simulator activity in which learners practice building body language that communicates positivity, confidence and professionalism
  • Tips and strategies for responding calmly to the surprises of a typical restaurant shift
  • Manager testimonial activity in which experienced managers give advice for remaining in control of emotions
  • Assistant Managers
  • General Managers
  • 8-10 minutes
  • Interactive discovery
  • Simulator activity
  • Best practice advice
  • English narration
  • Onscreen text option
  • Mobile-ready
  • Leader Development

Teaches essential skills for keeping emotions in check