Making Guest-Centered Decisions
Course Abstract
Improve your guest experience by teaching managers to focus on exceeding, not just meeting, guest expectations. This course helps managers understand the true value of making guest-centered decisions by illustrating the impact of different approaches. With realistic scenarios to practice guest relations skills, managers will learn to make guests feel special and ensure repeat visits.
HIGHLIGHTS
  • Learning to read guest situations, identifying opportunities to enhance the dining experience, and customizing your approach
  • Comparative review of two scenes that illustrates the impact of cutting staff at the wrong time
  • Scenario-based interaction to practice table visits and make decisions on what to say to guests
  • Ways to begin a dialog with guests that engages them and makes them feel special
SEE A SAMPLE
Watch this 2-minute video excerpt that demonstrates why cutting staff might not be the best answer to drive profits.
Audience
  • Assistant Managers
  • General Managers
Length
  • 8-10 minutes
Features
  • Comparative illustration
  • Scenario-based practice
Accessibility
  • English narration
  • Onscreen text option
  • Mobile-ready
Programs
  • Leader Development

Examines how to improve sales by ensuring great guest experiences