Improving How You're Perceived
Course Abstract
As leaders take on more responsibility, how they are perceived by employees, superiors and guests becomes even more critical to their success. Help your managers learn the nuances of professional communication on the phone, in email, in social media and in person. Managers will find out how to improve verbal and non-verbal communication to better manage how others perceive them.
HIGHLIGHTS
  • Tips for speaking on the phone, with a focus on tone and speed
  • Best practices for professional email communications, including the use of abbreviations and emoticons
  • How to manage social media responses effectively and professionally
  • Importance of personal appearance to first impressions
  • Understanding that you’re always on stage and being mindful of your surroundings
Audience
  • Assistant Managers
  • General Managers
Length
  • 10-12 minutes
Features
  • Scenario exploration
  • Interactive activity
Accessibility
  • English narration
  • Onscreen text option
  • Mobile-ready
Programs
  • Leader Development

Demonstrates the powerful impacts of perception