The Importance of Professionalism
Course Abstract
Ensure a professional atmosphere by teaching employees how teamwork promotes a positive guest experience. With practice scenarios that illustrate opportunities to promote teamwork, your employees will be equipped to provide a professional workplace and improve guest satisfaction.
Watch a 1-minute video sample of an activity for choosing the right actions to ensure professional guest service in the dining room.
  • Explains the importance of professional behavior and attitudes on the guest experience
  • Shares methods for interacting professionally with guests and ensuring they perceive your team as professionals
  • Discusses how great teamwork is achieved through being prepared, helping others and communicating honestly
  • Teaches the best way to demonstrate professionalism in common restaurant situations through an interactive practice exercise
  • Provides opportunity to apply the knowledge learned in the course with immediate remediation for incorrect responses
  • Hourly Employees
  • Assistant Managers
  • General Managers
  • 5-6 minutes
  • Interactive discovery
  • Practice exercise
  • English narration
  • Spanish narration
  • Onscreen text option
  • Mobile-ready
  • California Harassment
  • Employee Development
  • Manager Development

Make a positive impression on guests with professional behavior