Controlling Emotion
Course Abstract
Help your supervisor candidates understand the importance of controlling their emotions, especially in stressful circumstances. This course introduces the concept of emotional intelligence and how to apply it in emotionally-charged situations.
HIGHLIGHTS
  • Illustrates what it’s like to work for someone who is not in control of his or her emotions
  • Provides practical advice for handling an emotional employee using calm discussion and empathy
  • Practice handling an emotionally-charged situation in a way that produces a positive outcome for the co-worker while protecting the guest experience
SEE A SAMPLE
Watch a 45-second video sample of the impact of working for someone who is not in control of his or her emotions.
Audience
  • Employees
  • Supervisors
Length
  • 3-4 minutes
Features
  • Interactive discovery
Accessibility
  • English narration
  • Onscreen text option
  • Mobile-ready
Programs
  • Supervisor

Cope with stressful situations using emotional intelligence