Communication: Effective Listening
Course Abstract
Help employees develop the type of communication skills that will help them deliver better service to their customers. This course focuses on the development of active listening skills, including the ability to interpret non-verbal communication.
HIGHLIGHTS
  • Learn the difference between active and passive listening
  • Identify the impact non-verbal signals have on communication
  • Discover how to use key active listening techniques to enhance communication (clarifying, restating, reflecting, summarizing)
  • Explore tips for improving communication
Audience
  • Hourly Employees
  • Managers
Length
  • 20 minutes
Features
  • Tips for success
Accessibility
  • English narration
  • Onscreen text
  • Flash player required
Programs
  • Employee Development

Improve customer service with better communication