Diversity in the Workplace
Course Abstract
This course helps employees work more effectively in a diverse workplace by teaching them to treat everyone as they would like to be treated. It demonstrates that treating co-workers and guests with dignity, care and respect is always the right thing to do, not just from a professional standpoint, but from a personal one as well. Employees will learn the importance of considering how their words and actions, despite motive or intent, can be interpreted by guests or co- workers.
Watch a 2:45-second video sample illustrating a better way to communicate with a diverse team member.
  • Scenarios that illustrate the impacts of a hostile or disrespectful workplace and how to diffuse a tense situation by treating everyone with professionalism and respect
  • Understanding how words and actions can be interpreted by co-workers and guests, and the importance of stopping to consider the impacts before speaking
  • Video examples that provide real-life scenes demonstrating the importance of treating co-workers and guests with dignity and respect
  • How to look at a situation from the guest’s perspective and respond with care and consideration
  • Hourly Employees
  • 15 minutes
  • Video examples
  • Interactive questions
  • English narration
  • Spanish narration
  • Mobile-ready
  • Onscreen text option
  • Employee Compliance
  • Employee Development

Teach your employees the importance of considering the feelings of their guests and co-workers